Shipping policy

Shipping Policy

Thank you for shopping with SenkoTCG. This policy explains how and when we ship your order. Please read it together with our Refund Policy.

Shipping charges and processing time
The shipping fee you pay covers postage only. It does not affect how quickly we process your order. Transit time begins only once we hand your package to USPS/UPS, and upgrading your shipping method (for example, to Priority) only speeds up delivery after that handoff.

Free shipping applies to orders over $100.

Processing time
All orders are processed within 1–3 business days unless stated otherwise on the product page. Orders are not shipped or delivered on holidays. During high-volume periods, such as new set releases and sales, shipments may be delayed by a few days.

Preorders
Preorder items ship once we receive stock from our suppliers. Release dates are set by the manufacturer and may change. If a preorder is delayed past its expected ship date, we’ll email you the updated date, and you may choose to cancel for a full refund or keep your order. Otherwise, preorders are non-refundable, as described in our Refund Policy.

What counts as a business day?
Monday through Friday, excluding holidays and days when severe weather forces carrier or road closures.

Weather and carrier delays
Severe weather, natural disasters, or other events outside our control may close carrier locations or make travel unsafe. When that happens, orders may be delayed, and we’ll ship as soon as it’s safe and carriers reopen. Delivery estimates are not guaranteed, and delays in transit are outside our control.

Where we ship
We ship to addresses within the US. Please double-check your address at checkout. If a package is returned or lost because of an incorrect or incomplete address, you are responsible for reshipping costs.

Order tracking
You’ll receive a shipment confirmation email with tracking once your order ships. Tracking numbers may take up to 24 hours to become active.

Cancellations and changes
Orders cancelled at your request before shipment are subject to a 15% processing fee. Orders that have already shipped cannot be cancelled.

Lost, stolen, held, or damaged packages
Ownership of your order transfers to you once we hand the package to USPS/UPS. We are not responsible for packages that are lost, stolen, held, or damaged in transit. If your tracking shows a problem, or your package is delayed, lost, or arrives damaged, you should contact the carrier directly with the provided shipping information.

Incorrect or missing items
If we sent you the wrong item, or an item is missing from a package that arrived sealed and undamaged, submit a Return Request within 5 days of delivery. See our Refund Policy for what to include.

Contact
Questions about your shipment? Reach us through our Contact Form.