Refund policy
Return & Refund Policy
Thank you for shopping with SenkoTCG. Please read this policy before placing an order, because some products are final sale.
Sealed products: all sales FINAL
Due to the nature of TCG sealed products, all sales of sealed products are final. We do not accept returns or offer refunds on sealed products, except as described under "Damaged, Incorrect, or Missing Items" below.
Preorders
Preorder items are ordered directly from our suppliers on your behalf, so preorders are non-refundable and cannot be returned.
If a preorder is delayed past its expected ship date, we will notify you by email with the updated date. You may then choose to cancel for a full refund or keep your order. Release dates are set by the manufacturer and may change.
Cancellations
Orders cancelled at the customer's request before shipment are subject to a 15% processing fee. Orders that have already shipped cannot be cancelled.
Manufacturer-sealed products and packaging condition
We sell factory-sealed products exactly as we receive them from the manufacturer. We do not open, inspect, or alter the contents.
We are not responsible for manufacturer defects to the packaging or contents. These include, but are not limited to:
- Small rips or tears in the shrink wrap
- Dings or dents on corners
- Scuffs or scratches on the plastic
- Any other cosmetic imperfections in the packaging material
The contents are packaged by the manufacturer, so card condition, print quality, centering, pull rates, and contents are outside our control. For product defects, please contact the manufacturer directly.
Damaged, incorrect, or missing items
If your order arrives damaged in transit, is incorrect, or is missing items, you must submit a Return Request within 5 days of delivery. Please have ready:
- Your order number
- Photos of the shipping package (outside and inside)
- Photos of the affected item(s)
Shipping damage must be reported within this window so that a claim can be filed with the carrier. Requests submitted after 5 days from delivery cannot be accepted.
If we need the item sent back, we will email you return instructions. Please do not send items back without contacting us first, because unapproved returns cannot be accepted.
Refunds
We will let you know by email whether your request has been approved. If we asked you to send the item back, we will review your request after we receive and inspect it.
Approved refunds are processed within 5–7 business days and issued to your original payment method. Your bank or credit card company may take additional time to post the refund to your account. Original shipping costs are non-refundable unless the error was ours. In some cases, we may offer a replacement or store credit instead of a refund.
Contact
Questions about this policy? Contact us using the Contact Form.
